Frequently Asked Questions

No. Stevie's Guitars runs online, and there is no retail floor to browse. Keeping it that way is part of why the prices work, because there is no rent and no staff built into what you pay for an instrument.

If you want to see something in person before buying, that can usually be arranged by appointment through the contact form. What will not work is turning up unannounced, or arriving hoping to browse strings, straps and picks. This is a dealer, not a music store.

Every sale starts with a message. You send an enquiry about the instrument or part you want, Steve answers your questions and sends any extra photographs you need, and then the two of you agree the price, the payment method and the shipping cost to your address.

The reason there is no cart is that instruments at this level deserve a conversation. Condition, history and playability matter, and none of them fit in a product listing. Buying this way also means you are never shipping money to a company that does not answer email.

It is quoted per item at the rate the carrier charges on the day, and it is added to the price rather than hidden in it.

The honest version is that guitar shipping has become expensive. Rates have risen sharply, and any dealer advertising a flat low figure is either absorbing the difference or has not updated the page in years. Steve would rather quote you the real number than surprise you with it later. Ask when you enquire and you will get the current figure for your address.

Ask about the specific instrument, because the answer varies. Some arrive from the previous owner playing well and need nothing. Others are sold as they are, with any issues described honestly in the listing and in conversation.

What you will always get is a straight account of condition before you buy. Neck relief, fret wear, electronics, any repairs, any replaced parts. If something is not right, Steve will tell you, because a surprised buyer is a returned guitar and neither of us wants that.

Yes to both, and interesting instruments are always worth a message. Steve has bought from sellers several states away when the piece warranted it.

Start by sending photographs and whatever you know about it: maker, model, rough age, any repairs, whether you have the original case and paperwork. From that he can usually tell you quickly whether it is something he wants and roughly what range you are looking at. Read the sell or trade page for the full process.

No. Stevie's Guitars is an independent dealer with no affiliation to Rickenbacker International Corporation, and nothing on this site is endorsed or authorised by them. Rickenbacker is their registered trademark.

Their names appear here for one reason, which is to identify the instruments and parts being offered. Describing a part as a Rickenbacker bridge is the only accurate way to describe it. The full statement is on the disclaimers page.

That is most of what Steve does. The website shows a fraction of what passes through, and a great deal of the work is finding things that were never listed anywhere.

Send the maker, the model and the year, along with a photograph of the part or the gap where it should be. Steve checks his own shelves first, then asks around a network of collectors and repair shops built up over decades. You get a part with a price, or a clear no so you can stop waiting. Asking costs nothing. Use the part finder.

Contact Steve straight away, before anything else. Most problems come down to a description that was not clear enough or a courier that was not careful enough, and both are fixable when you raise them early.

Shipping damage needs photographs of the packaging as well as the instrument, taken before you unpack any further, because that is what a carrier claim depends on. The returns and satisfaction page sets out where you stand.